Mac book air will not connect to ruckus

[JoeB]

After power outage had to reconfigure ruckus.  All other apple products connect fine only the macbook

air will neither connect to ruckus or its ssid

[Imran_ruckus]

Hi @JoeB 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to connect your MAC Book device to the RUCKUS Wi-Fi and other devices work fine,

Could you please forget the RUCKUS Wi-Fi on the MAC book device and try to connect once again?

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[daviftv]

I had the same problem as you and I had to remove everything and reinstall it to fix it

[Imran_ruckus]

Hi @daviftv 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your correspondence and trust you are well. Your information has been received and noted.

Should you encounter any challenges with your RUCKUS devices, we encourage you to submit your query to RUCKUS Lennar Support for prompt assistance.

Thank you once again for your understanding and cooperation.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community