Lost all connection

[oyaylaci]

I had Xfinity router connected to Lennar wifi/Ruckus, but my Ring doorbell and Schlage wasn't connected to the wifi. So as recommended, I tried to turn off 5g on my unleashed app, and not still ring and keypad are not working and I lost all connection to Ruckus. I can't even log in to Unleashed app anymore, it says IP address can't be found and I also can't connect with unleashed.ruckuswireless.com. AP has two solid green lights. How do I fix this??

[oyaylaci]

Which one is reset? Neither is working 

[Imran_ruckus]

Hi @oyaylaci 

Thank you for your response.

The reset button is located on the rear side of the access point. Please see the screenshot below for reference.

To access the button, use a paper clip to unmount it. For a step-by-step guide on removing the AP from the ceiling, please refer to the video starting at 3:30 minutes:

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

If you have any further questions, please feel free to ask.

Thank you once again for your patience and understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[oyaylaci]

Not working. Couldn’t remove.

[Imran_ruckus]

Hi @oyaylaci 

Thank you for your response.

Please review the video I shared in my previous post regarding the reset button and the process for unmounting the access point from the ceiling.

If you follow the steps outlined and encounter any issues, please let me know which step you are stuck on.

Thank you for your understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @oyaylaci 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community