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Lost Username and Password for App - Requesting a Phone Call Please!

New Contributor


I have read through several posts and tried the suggested methods, including common usernames and passwords.  I was hoping I could hop on a call to talk through the process of getting access to the Unleashed app and resetting username and password.

Thank you!



Hi @Jcolburn4

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please check all default passwords for Lennar home users

The default password is super/sp-damin if  does not work please try all the link shared 

For the password recovery you have to be connected by console

Password recovery video link :

How to console in the ICX-7150-C12P


Best regards,


Lennar Home Community

When I open the Putty session, it is asking for User Access Verification.  It then asks for a username and password which I do not have. 

What do you recommend I do?

Thank you.

Hi @Jcolburn4 


After opening the putty application, enter the information inside the IP field, and choose between SSH or Telnet access, please test both options because the SSH access is not always active by default, but Telnet must work.









5: Access: whichever option you are using, if it asks for a password, enter the following, the enable command allows you to execute more commands to check the switch.

User:  “super”

Password: “sp-admin”



Best regards,


Lennar Home Community

Community Manager
Community Manager

Please note typo in the password info: I believe that should be super/sp-admin