Loss of connectivity following Comcast Upgrade

[bsrinivas]

I have a Lennar home with Ruckus installed and a router in the second floor.  

Product: ICX 7150

Chassis Serial #:FEK3849Q2XR

Comcast upgraded their router and I have lost all connectivity through Ruckus.

Appreciate your help in resetting the top floor router

Thanks

Bala

[bsrinivas · Accepted solution]

Thanks Imran.

I tracked the connection from the new router to Ruckus and realized that was not even connected.

Connected the same and everything seems back to normal.  Thanks for all your help

Best regards

Bala

[Imran_ruckus]

Hi @bsrinivas 

Greetings!

Thank you for your response and for sharing the information.

Could you please confirm which port on the Switch the cable from your Internet Service Provider (ISP) is currently connected to?

It should be connected to one of the ports numbered 1–12 on the Switch (Refer to the screenshot below). If it is already connected to any of these ports, kindly disconnect it and try connecting it to another available port within the same range, then check if the connectivity is restored.

Please let me know the outcome.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bsrinivas · Accepted solution]

Thanks Imran.

I tracked the connection from the new router to Ruckus and realized that was not even connected.

Connected the same and everything seems back to normal.  Thanks for all your help

Best regards

Bala

[Imran_ruckus · Accepted solution]

Hi @bsrinivas 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bsrinivas]

The above router is in the top floor.  The green light is flickering.

Next to that is another green light flickering (right), could not get a picture of both of them at the same time.