Login issue

[Ronbo1966]

I'm trying to log into my account, and I keep getting the same error message, which reads "You are not connected to the Unleashed Network. Go to Settings?" I checked and I'm on my unleashed network. 

[Imran_ruckus]

Hi @Ronbo1966 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Unleashed login.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.
 

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Please let me know how it goes and should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Ronbo1966]

Hi, sorry for not getting back to you. The issue I'm having is that I can't even log into my Ruckus account. I keep getting the same error message. "YOU ARE NOT CONNECTED TO UNLEASHED NETWORK". but I am connected. How can I show you the IP address? 

[Imran_ruckus]

Hi @Ronbo1966 

Thank you for your response and the update.

Please refer to my initial post and proceed with upgrading the Unleashed system using a laptop, following the steps outlined in the article.

If you encounter any issues or get stuck at any point during the process, feel free to let me know, I’ll be happy to assist.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Ronbo1966]

Hi Imran

I was able to resolve the issue, thank you for your help. 

,

I w