Login failed error

[MF]

I’m getting an error when I try to log in on the Unleashed app on my iPhone. Is there a known issue going on right now? Please advise.

[pinky_ruckus]

Hello @MF ,

Thank you for the response.

I see that you are on the version 200.15.6.212.14. 

Please downgrade to the recommended version as suggested in the article shared.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MF]

Hello,

Thank you. I’m a little concerned about downgrading, especially since my only issue is with the app and both the router and browser are working. Are there any other possibilities or theories as to what is wrong?

[pinky_ruckus]

Hello @MF ,

Thank you for the response.

I understand that you have concerns regarding downgrading the AP version.

I would request you to please downgrade the Unleashed version to recommended version 200.15.6.12.304 as it is the most stable version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to downgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @MF ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @MF ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.