Login failed error

[MF]

I’m getting an error when I try to log in on the Unleashed app on my iPhone. Is there a known issue going on right now? Please advise.

[pinky_ruckus]

Hello @MF ,

Thank you for sharing the screenshots.

We are working with our internal unleashed team and will get back to you once we hear back from them.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @MF ,

Greetings!

I would request you to please reset the username and password for the Unleashed and you may login to the Unleashed browser and the mobile app.

Please follow the video as reference and perform a reset on the Unleashed  User Interfaceusing the below link:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MF]

Hello,

I’ve reset the user name and password twice through the browser and I’m still getting the same error message on the mobile app.

[pinky_ruckus]

Hello @MF ,

Thank you for the response.

I understand that you are unable to login to the Unleashed app even after resetting the username and password.

I would request you to please downgrade the Unleashed version to recommended version 200.15.6.12.304.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

While you perform the downgrade from the current version to the recommended version, please use the option “Local upgrade” and download the patch file.

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[MF]

I am already on this version if you look at the earlier messages.