Login failed error

[MF]

I’m getting an error when I try to log in on the Unleashed app on my iPhone. Is there a known issue going on right now? Please advise.

[MF]

I will try when I’m in the correct location and follow up if there are issues.

[pinky_ruckus]

Hello @MF ,

Thank you for the update.

We will keep the case open until we hear back from you.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[MF]

After deleting and reinstalling the app, upgrading my iPhone, the app still won’t work. I’m still getting a message of “error, login failed, please try again”. I am able to log directly into unleashed.ruckuswireless.com without issue. When I went there and clicked “upgrade”, it states that I am on the most current version, This issue happened about a year ago, a lot of people affected.

[pinky_ruckus]

Hello @MF ,

Thank you for the response.

I understand that you are unable to login to the Unleashed app.

Could you please share a screenshot Unleashed version?

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Also, please share the screenshot of the error message while you try to login to the app?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[MF]

 

Here are the screenshots.