Lennar provided Ruckus ICX 12 port switch is causing disruptions in network

[Itiskashi]

The Lennar provided ruckus system is causing constant disruptions in my home network. When I connect to my devices to the ISP router (wired/wireless), the network is seamless. When I use Ruckus APs the network works fine when rebooted but after a few hours it is disrupted again.

can you assist?

[Itiskashi]

First Access point

Second access point

Third access point

Switch disconnected error

Events show authentication fail message when joining wifi. I am seeing a similar error message for this MAC id on all aps. 

[Imran_ruckus]

Hi @Itiskashi

Thank you for the response and the information. 

As your Switch is showing as Disconnected it could be for multiple reasons, (Please refer to the below picture)

Please follow the below steps to get Switch in sync with Unleashed. We will delete the Switch from Unleased and Add it back.

Steps to synchronize the Switch (ICX-7150-C12P) to the unleashed Access Points:

Switch side:

Make sure the management approval is enabled.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

Access Points (unleashed) :

On the Unleashed dashboard

1- Remove the existing Switch from the Unleashed (Please refer to the below picture):

2-Hit Add on that dashboard 

3-Put the IP address of the ICX switch (ICX-7150-C12P) and Password– If you don’t know the IP Address of the Switch. Please perform the below command from the Switch CLI to get the same.

Device>enable
Device#show ip address 

 

4-Username and password for Switch authentication are the same as what you use to log in for Switch on Web or CLI (Putty). 

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes, it should say connected. 

Once the Switch gets synchronized, please check the dashboard again.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

[Itiskashi]

Hi Imran,

It is not coming up as connected. 

I made sure to check the switch side of things. The management approval is enabled. 

Can you assist?

[Imran_ruckus]

Hi @Itiskashi

Thank you for the response and the update.

As your switch is not getting connected on Unleashed.

Please follow the process of ‘Preparing an ICX Switch for Unleashed Management’ as described in the link below:

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C...

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Itiskashi]

I have followed the link you suggested and followed up until step 6. The device does not appear as connected on my ruckus unleased..

Also, I am unable to get this opened on putty anymore via the telnet port.