Lennar named wifi networks are not showing up

[JenD]

I am trying to connect to the Ruckus R320 and I do not see the Configure.me or the Lennar wifi networks available to connect to. I have unplugged and replugged in the power box in the laundry room. Two green lights are showing up at the Access Points first one is blinking, second one is solid, no other lights are on.

[JenD]

Hello, I do not see how to release the AP from the ceiling at minute 2:37?

[Vásquez_Fer]

Hi @JenD 

You need to watch from that part  2:37 to the end 

Best Regards 

Fernando Vasquez 

[JenD]

OK, I was able to reset the AP. I see the Configure.Me and I tried using the mobile app to set up Unleashed and I received a message Unleashed Unable to fetch default configuration from the AP.

What would my next steps be?

fyi -I may have reset the Switch ICX-7150-C12P at some point to see if that would bring the networks back up.

Thank you.

[Vásquez_Fer]

Hi @JenD 

You do not need to reset the ICX-7150-C12P is not necessary the ICX-7150-C12 provides power and data connectivity trough the ports is the only function.

Here is a short guide how to reset the access points correctly this process sometimes needs to be done multiple times 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Here is a short guide how to configure the Access Points correctly using the mobile app 

Ruckus Unleashed Set-up using your Mobile

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usi...

 Best Regards 

Fernando Vasquez 

[savovcm]

these url's dont work- this is not good support