Lennar installed R510s not powering

[al3347]

My (3) R510 series AP are not powering..... no lights...... nothing has been changed or modified from the install when home was built....... internet/ router have solid stable service but R510 APs remains de-powered (no lights) no matter what is attempted. 

[Imran_ruckus]

Hi @al3347 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with no power on the Access Points.

Please let us know the answers to the below queries to assist you better.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[al3347]

I have an amber and a green light (pics attached)

[Imran_ruckus]

Hi @al3347 

Greetings!!!

Thank you for the response.

As per the light status of the RUCKUS ICX-7150-C12P Switch, it is stuck in the boot mode.

Please refer to the below Lennar RUCKUS Knowledge Base self help guide, to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please refer to the above guide and let me know if you are stuck at any point in the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[al3347]

Thank you Imran........... I will have to try this over the weekend.