Lennar home power outage

[SenderoJ]

Does anyone know how to get power back to the ceiling boxes. The forums instructions are far too technical. My boxes have been down since 11/25.

[SenderoJ]

I've tried these steps several times and still no power to the two ceiling WAP. I believe at this my box is nit sending the signals through.

[Yarenis]

Hi @SenderoJ 

As you have followed the steps, this means that you have gained access to the Switch, so share the following commands, so we can see what the problem is with the Switch.

enable

show poe

show lldp neighbor

show lldp neighbor detail

show log

show version

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

[SenderoJ]

Is this the only available to Lennar customers? Or is there a live agent available?

[SenderoJ]

Is this the only available help to Lennar customers? Or is there a live agent available?

[Yarenis]

Hi @SenderoJ 

Yes, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model, If you need something to be clarified on the process, please let us know.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired