Lennar home power outage

[SenderoJ]

Does anyone know how to get power back to the ceiling boxes. The forums instructions are far too technical. My boxes have been down since 11/25.

[Yarenis]

Hi @SenderoJ 

I see you already have a post, so both are going to merge, If you need something to be clarified on the process, please let us know.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[SenderoJ]

RMA REQUESTED FOR WIRELESS ACCESS POINTS. WILL NOT POWER ON.

[Vásquez_Fer]

Hi @SenderoJ 

Hope you are doing well ! 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando vasquez

[SenderoJ]

I have gone through a troubleshooting process with the Lennar tech support team. We tried resetting several times and still no power.

[Yarenis]

Hi @SenderoJ 

Factory resetting the ICX 7150 Swith is just one of the troubleshooting steps we have provided; however, in previous post we have confirmed that if factory reset does not work, a software recovery is necessary.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired