Lennar home WAP not connecting

[MP]

Have Lennar home, downstairs AP works just fine, upstairs AP will not connect. Home from 2021. Cannot get into unleashed. When power cycling upstairs AP the pwr light flashes green and ctl flashes green for about 1-2 minutes then pwr goes red and does this all over again constantly. Cabling is good back to the switch, just need to get the upstairs AP back on the network. Please help

[Yarenis]

Greetings!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your Access Point is not responding properly, and the recovery procedures have been unsuccessful. A factory reset was also attempted; however, the issue persists.

As a result, the Access Point appears to be defective and will need to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to provide the required information so we can proceed with the RMA request. For your reference, I have included a screenshot below.

Please let me know if you have any questions or concerns regarding this process.

Thank you again for your patience and understanding.

Note:  I sent you a private message with the RMA details we need to proceed. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

[MP]

I responded to the private message an earlier this week and haven’t heard back. What is next steps.

[Yarenis]

As soon as I have the RMA case ID, I will share the details

[Yarenis]

RMA

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,

RUCKUS | Lennar Home Community Support