Lennar Ruckus Wireless not stable and slow

[roshanbhandary]

Hi,

I have been having issues with my Ruckus Wireless and it continuously drops connection. Have one ruckus wireless switch with 2 access points. Sometimes the AP ends up turning "Yellow" and post reboot it turns "green". Sometimes it needs 2-3 restarts to get it in to green from yellow.

Currently both Access Points are showing green , but the Ruckus wireless POE has one port which is "Green" and the other one is "Yellow". I opened up the browser link to the ruckus portal and its shows the yellow port as "Up with Warnings". Please help as I work from home and the internet connection is not stable

Regards

Roshan Bhandary

[pinky_ruckus · Accepted solution]

Hello @roshanbhandary ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90d.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

1. For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Mac: https://support.ruckuswireless.com/software/3836-lennar-upgrade-tool-mvp-mac 
2. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @roshanbhandary ,

Thank you for the response.

From the response shared, I understand that the issue on the port7 is with the Ethernet cable.

If the Access Points are connected using Ethernet cables that run through the walls, please remove the AP from the ceiling and test it using a different Ethernet cable directly from the switch. This will help determine whether the existing Ethernet cable is damaged.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[roshanbhandary]

Hi,

The AP are mounted on the ceiling and I am not sure how to remove it and cables are all covered, so I am not in a position to remove and check with a new cable. I don;t have the resources and knowledge to do so.

Let me know if you a have a technical person who can come down , check and do the needful

Regards

Roshan Bhandary

[pinky_ruckus]

Hello @roshanbhandary ,

Thank you for the response.

I understand that you are facing difficulties in unmounting the AP.

Unfortunately, RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

You need to use a paper clip to unmount it. Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[bhallak]

Hello, I have similar issues and when I'm attempting to upgrade the Ap's the following message pops up: "Failed to fetch Versions"