Lennar Owner - ICX7150-C12P failing PoE and dropping connection

[Sac7119]

Need a new replacement switched sent covered by lifetime warranty

[Sac7119]

I have tried all of the above and checked all the access points… the main ruckus router box is failing. Internet drop every few minutes constantly now. I had to switch back to my Internet router because the ruckus box no longer works. I need a replacement ASAP based on my lifetime warranty.

[Imran_ruckus]

Hi  @Sac7119 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[rpatra3011]

Multiple Rebooting ICX switch didn’t help..

[Yarenis]

Hi @rpatra3011 

Greetings!!! 

Thank you for contacting RUCKUS Lennar Home Community. 

Hope you are doing well 

As this case is raised by @  

Sac7119

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support 

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support

[Yarenis]

Hi @Sac7119 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful since the unit is in a constant boot loop.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.