Lennar ICX box no longer turning on

[hangity]

Ruckus ICX 7150 no longer powering up. No lights at all on the switch.  Tried multiple different outlets, power cords, etc.   The access points in the ceiling are not powering on either. Not sure when it happened. I just noticed it when I realized the Kevo Plus that was attached to the ethernet was no longer working. I suspect just faulty equipment.  Is there another solution for this problem here?

[Imran_ruckus]

Hi @Jxck 

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well. 

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Please Confirm once uploaded.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[hangity]

Okay, I have uploaded a video and 3 photos