Lennar Home Access Switch (ICX 7150-C12P) Connectivity Issues

[Jameson]

FOR OTHER LENNAR / RUCKUS CUSTOMERS:

If you also have a Lennar Home with a Ruckus Access Switch, don't bother filling out the Ruckus contact form, here's part of the message I got back:

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted.

Please submit a post with your query on https://community.ruckuswireless.com/

FOR RUCKUS:

We having been having network issues at our house for a long time now and our setup is somewhat complicated. From what I can gather, this issue seems to be occurring with Lennar Homes with Ruckus Access Switches across a lot of cases. As a result, you may already be familiar with these issues, but I will include our details just in case they are helpful:

We purchased our Lennar home in 2019. All of the "Smart House" network and devices were included. We have a Xfinity Gateway, Ruckus Access Switch (ICX 7150-C12P), and a variety of Smart House devices (including Amazon Alexas, Ring Door Bells, etc.). The issue seems to be rooted with Ruckus (it's never seemed to work properly since we had a power outage some years ago). Since then, I have tried a variety of different fixes with my limited knowledge of internet networks. We purchased a UPS (Uninterruptible Power Supply) to try and help with the continued power outages in our new build neighborhood. But the Ruckus never really worked after than initial outage. I opted to completely unplug two of our three Access Points as they almost seemed to interfere with each other. All of our important devices have since been connected directly to the Wi-Fi of the Gateway itself and some of the Smart Devices were connected to the Ruckus Wi-Fi. The devices connected directly to the Wi-Fi of the Gateway itself work fairly well, but the network seems to be strained in keeping up with everything. The devices connected to the Ruckus Wi-Fi go between operating more slowly, are delayed in their response, or simply do not function at all. 

For reference, we believe that we are having the same issue mentioned in this support ticket: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-c12P/m-p/692...

We have followed the steps to download Putty for Mac, but are having issues working with it. Please advise on how we should proceed. I am looking for someone to help us troubleshoot and help me learn more about what is going on with our network and what I can do to maintain it moving forward. Beyond that, if this cannot be resolved through Ruckus, are there other network systems that have worked better for Lennar Home Customers that we should consider switching to?

Thanks!