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Keep getting request for "User Access Verification", even when typing "no password" when booting.

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swim268
New Contributor II

‎04-27-2024 05:37 AM

I am trying to update my firmware for a malfunctioning Lennar/Amazon ICX-7150-C12P.  None of the default passwords mentioned in other posts work to access the router.  I tried booting in "no password" mode several times, and the router still asks for a password.  

1 ACCEPTED SOLUTION

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-21-2024 07:02 AM

Hi @swim268 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying to get the console access, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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22 REPLIES 22

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-15-2024 01:52 PM

Hi @swim268 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

0 Kudos

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swim268
New Contributor II
In response to Imran_ruckus

‎05-17-2024 04:03 AM

I will look at it this weekend.  Thanks!

0 Kudos

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-17-2024 06:22 AM

Hi @swim268 

Greetings!!!

Thank you for your prompt response.

Certainly, I appreciate it. Please keep me informed regarding this matter.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

0 Kudos

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Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-20-2024 02:02 PM

Hi @swim268 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

0 Kudos

Go to solution
Imran_ruckus
Moderator
Moderator
In response to swim268

‎05-10-2024 01:42 PM

Hi @swim268 

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

0 Kudos
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