Keep getting request for "User Access Verification", even when typing "no password" when booting.

[swim268]

I am trying to update my firmware for a malfunctioning Lennar/Amazon ICX-7150-C12P.  None of the default passwords mentioned in other posts work to access the router.  I tried booting in "no password" mode several times, and the router still asks for a password.  

[Imran_ruckus]

Hi @swim268 

Greetings!!!

Thank you for the response and the update.

Have you checked logging in using the reset password or the default passwords? If not, please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[swim268]

Yes, I have tried logging in using all of the default passwords.  I also tried the “no password” at bootup.  The device still asks me for a password.

[Imran_ruckus]

Hi @swim268 

Greetings!!!
Thank you for the response and the update.

Please share a screenshot of the same and share a picture showing the cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop.

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding,.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[swim268]

awsims@MacBook-Pro-12144 ~ % /dev/cu.*

zsh: permission denied: /dev/cu.AaronsBoseQC35IIBT-SPPD

awsims@MacBook-Pro-12144 ~ % /dev/cu.*

zsh: permission denied: /dev/cu.AaronsBoseQC35IIBT-SPPD

awsims@MacBook-Pro-12144 ~ % ls dev/cu.*

zsh: no matches found: dev/cu.*

awsims@MacBook-Pro-12144 ~ % ls /dev/cu.*

/dev/cu.AaronsBoseQC35IIBT-SPPD /dev/cu.BoseSportEarbuds-SPPDev

/dev/cu.Bluetooth-Incoming-Port /dev/cu.usbserial-A9FMO64Z

awsims@MacBook-Pro-12144 ~ % screen /dev.cu.usbserial-A9FMO64Z

[screen is terminating]

awsims@MacBook-Pro-12144 ~ % screen /dev/cu.usbserial-A9FMO64Z

PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1

PoE Event Trace Logging enabled for unit 1

PoE Info: PoE module 1 of Unit 1 initialization is done.

PoE: Power enabled on port 1/1/1.

TFTP session timed out

PoE: Power enabled on port 1/1/12.

TFTP session timed out

TFTP session timed out

TFTP session timed out

TFTP session timed out

TFTP session timed out

TFTP session timed out

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

TFTP session timed out

TFTP session timed out

TFTP session timed out

SSL: Connection to remote failed

[Imran_ruckus · Accepted solution]

Hi @swim268 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying to get the console access, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.