Keep getting request for "User Access Verification", even when typing "no password" when booting.

[swim268]

I am trying to update my firmware for a malfunctioning Lennar/Amazon ICX-7150-C12P.  None of the default passwords mentioned in other posts work to access the router.  I tried booting in "no password" mode several times, and the router still asks for a password.  

[Imran_ruckus]

Hi @swim268 

Greetings!!!

Thank you for the response and the update.

Have you checked logging in using the reset password or the default passwords? If not, please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[swim268]

Yes, I have tried logging in using all of the default passwords.  I also tried the “no password” at bootup.  The device still asks me for a password.

[Imran_ruckus]

Hi @swim268 

Greetings!!!
Thank you for the response and the update.

Please share a screenshot of the same and share a picture showing the cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop.

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding,.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @swim268 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[swim268]

I will look at it this weekend.  Thanks!