Issues with my R510s

[crwilson]

Hello,

For a few months now the R510s in my house have been barely able to support online activity.  We have to connect to our modem/router in the basement to really get any internet and on the top floor of the home, that can be problematic.  After much finagling, I cannot seem to figure out what is causing this issue.  I've tried reseting the system and even signing into the Unleashed App (which I am unable to do).  My thoughts are that they need to be updated or master reset somehow, but I'm not really sure where to start with either of those.  Has anyone had any similar issues or is there someone who can point me in the right direction for fixing this?  Thank you!

[Imran_ruckus]

Hi @crwilson 

Greetings! I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @crwilson 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community