Issue with 7150 ICX switch

[mwhite14]

Hi,

I am having an issue with my ICX switch. I recently got an updated router from my internet provider. I am having issues configuring the ICX switch and the access points. Prior to installing the new router, we had several power outages. This caused the ruckus to stop working. After reseting the ICX switch and the access points to the factory settings, it is clear that the ICX switch is unable to receive an internet connection from the router. Is it possible that the switch needs to be replaced? Is there a way to configure the ICX switch and access point to use the new router?

Thanks

[pinky_ruckus]

Hello @mwhite14 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new router from your Internet service provider and facing issues configuring the Ruckus devices.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

 Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community