CommScope RUCKUS Community Forums

mangofish · ‎04-25-2024

I have frontier internet in a lennar home that came with the switch. The frontier internet connects from the modem to the lennar switch. I previously did not have any issues but after having to reset the breaker, My internet from the ruckus switch keeps disconnecting after 5-10 minutes or is very slow.

I've included a picture of the switch as well as the ?extender, I have two of them. I don't have technical experience and I'm trying to figure out how to fix it. I read through all the forums and it sounds like I need to put it back into switch mode, but when I tried to follow the instructions I can't even identify the IP address on the app that was recommended (while connected for nr network). I have a USBC and wondering if I can connect directly the ruckus switch and fix it that way. I also have the unleashed app too. Please help.

mangofish · ‎04-27-2024

I was able to solve the issue. I identified the IP Address but it kept logging me into Unleashed rather than the router. I followed the instructions here to directly login to my switch. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71....

I think used the directions above to confirm it was in router and not switch mode and after following the commands, it has reset into switch mode and is now working properly. Just replying here in case anyone ends up having the same problem as it seems to be a common issue.

View solution in original post

Imran_ruckus · ‎04-29-2024

Hi @mangofish

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Internet keeps dropping