Internet keeps dropping every 5-10 minutes

[coltenroberts88]

Every 5-10 minutes all 3 of my AP lose internet. My ISP still has the internet so I believe it’s an issue with gateway.

Ive unplugged it and plugged it back in with no resolve. 

please help

[coltenroberts88]

Local port: 1/1/1

  Neighbor: 187c.0b3d.f1b0, TTL 112 seconds

    + Chassis ID (MAC address): 187c.0b3d.f1b0

    + Port ID (MAC address): 187c.0b3d.f1b0

    + Time to live: 120 seconds

    + System name         : "RuckusAP"

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.7.10.2.339"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge, WLAN access point

    + Management address (IPv4): 192.168.1.65

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 1000BaseT-FD

    + Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

      Value: (binary) "05"

Local port: 1/1/3

  Neighbor: 187c.0b3d.e470, TTL 115 seconds

    + Chassis ID (MAC address): 187c.0b3d.e470 --More--, next page: Space, next line: Return key, quit: Control-c

    + Port ID (MAC address): 187c.0b3d.e470

    + Time to live: 120 seconds

    + System name         : "Roberts wifi"

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.7.10.2.339"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge, WLAN access point

    + Management address (IPv4): 192.168.1.241

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 1000BaseT-FD

    + Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

      Value: (binary) "05"

Local port: 1/1/5

  Neighbor: 10f0.6821.6840, TTL 91 seconds

    + Chassis ID (MAC address): 10f0.6821.6840

    + Port ID (MAC address): 10f0.6821.6840

    + Time to live: 120 seconds

    + System name         : "Roberts wifi"

--More--, next page: Space, next line: Return key, quit: Control-c

    + System description  : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

                             sion: 200.7.10.2.339"

    + System capabilities : bridge, WLAN access point, router

      Enabled capabilities: bridge, WLAN access point

    + Management address (IPv4): 192.168.0.1

    + Port description    : "eth0"

    + Link aggregation: capable, but not aggregated

    + 802.3 MAC/PHY          : auto-negotiation enabled

      Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

                               100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

      Operational MAU type   : 10BaseT-FD

    + Unknown Organizationally-Specific TLV: OUI 000142, subtype 1

      Value: (binary) "05"

[Imran_ruckus]

Hi @coltenroberts88 

Thank you for the response and the update.

As your Access Points are on an older version 200.7.10.2.339 (As highlighted in the below screenshot) please upgrade them and check.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please check the Wi-Fi internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[coltenroberts88]

Imran,

When i go to the update it doesn't give me an option for either local or online updates.  The screen is greyed out. 

[coltenroberts88]

Imran,

I was able to get them upgraded through Safari instead of Chrome.  However now i'm getting that one is disconnected (it was also like this before i upgraded, and it will not accept the upgrade)

[Imran_ruckus]

Hi @coltenroberts88 

Greetings!!!

Thank you for the response and the update.

Please make sure to upgrade ALL the Access Points to the same version. If you are unable to upgrade one Access Point. Please try to upgrade it using the Mozilla Firefox Web browser.

I see from the screenshot you shared that ALL your Access Points have become MASTER (please refer to the highlighted screenshot below), as there must be only ONE Master Access Point and the remaining slave Access Points. Once you upgrade all the Access Points to the same version. Please unplug and plug them from the Switch ports and see if ONE becomes Master AP and other slaves.

Please confirm once you complete the above steps.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.