Internet issue after power outage

[Winter]

Good morning, 

We had a power outage and it happened twice all within 1 minute apart and it really messed everything up.  From there it slowed down our internet or no connection at all. We had already unplugged and plugged back in everything and nothing has helped. The upstairs ruckus did have an orange light but goes back to all green while the downstairs is all green lights. No flashing green light besides the orange one. We did used to have 2 wifi networks and now its just one, the lennar one. The other one is missing. We cant log into unleashed because it would say no network and dont remember the username and password.

What should I do? Factory restart it? And then what happens after I factory restart here? Do I need to call the internet provider? Not tech savy at all. 

Thank you for your help in advance

[Imran_ruckus · Accepted solution]

Hi @Winter 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Winter 

Thank you for the response and the update.

Could you please unplug and plug the ethernet cable into any different 1-in-12 switch Switch ports (Refer to the below screenshot)? Once done, please restart your ISP (Internet Service Providers) Router then IP Scan once again and check for Switch IP Address.

Please let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Winter]

Hi!

So we change the port for the internet cable and the internet is fast again. I was not able to find the correct ip address for the switch. I used my phone, my husband and laptop. All the ip address where all to the unleashed website.  
We also tried to go into the app and sign in unleashed app with all those password. None of them work. It kept saying to connect to network. Is there a way to just restart everything so that everything is correctly connected and we have access on our unleashed app?

[Imran_ruckus]

Hi @Winter 

Greetings!!!

Thank you for the response and the update.

If you encounter speed issues again please let me know, we have to do some other troubleshooting as you are unable to find the Switch IP Address.

As of now, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

Please follow the below steps.

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Winter]

Hi, 

We tried upgrading the software and we where unable too. There was nothing to download. Our internet is still going in and out but not as bad as it was before. We still can't find the IP address for the ruckus. Can we reset everything to just start all over and reconnect everything? 

[Imran_ruckus]

Hi @Winter 

Greetings!

Thank you for your response and the update.

If you are unable to retrieve the IP address of the switch, the next step is to gain console access. Please attempt to access the switch via the console to execute the required commands.

To assist you, here is a guide on how to access the switch via the console (using a cable connection between your PC and the ICX 7150-C12P). You will need either a USB Type-C to USB standard cable or an RJ45-to-RJ45 console cable (you may use either option as referenced in the guide).

How to Console into the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you have successfully logged into the ICX-7150-C12P, please enter the same commands mentioned in the SPR guide I shared with you in one of my previous posts.

Should you have any questions or need further assistance, feel free to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community