Internet is down and new webpage doesnt open quickly

[piyush2212]

My ruckus has been working fine until now, however suddenly since last few days it  has stopped working altogether and its not broadcasting any interent. I can see the wifi name and i can connect to it but it doesnt have any internet. I tried power recycling it, i had no luck. I know its not an internet issue from internet provider because other wifi router from other company is perfectly fine .... Can you help providing guideline on T/S and fix.... None of the admin and passwords also do not work when i try to access it via putty 

[Imran_ruckus]

Hi @piyush2212 

Thank you for the response and the update.

We may need to check some configurations on the Switch. Please follow the below steps and help me with the queries.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[piyush2212]

Got stuck at step 2. Mobaxterm doesnt connect. It says access denied. username and password doesnt work as it was provided to me on the sticker.  (also why am I not able to attach images anymore ? - it asks image source, description, etc. ) 

[piyush2212]

Never mind. i wasnt logged in. But here is the image. 

[Imran_ruckus]

Hi @piyush2212 

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please check and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[piyush2212]

Here are the screenshots for the questions that you asked. 

Can you guide with next steps

Thanks