Internet doesn't work when connected to AP (Lennar Home)

[chef_boy_r_G]

Hello, 

My internet doesn't work when connected through the ruckus access point I set up. However, it does work when I use the ethernet cable directly from the ICX switch or router. My internet also works connecting directly to my router from the provider. 

All of the lights are green on the ICX switch and I have all ethernet cables plugged into 1 of the 12 ports. 

The lights are all green on the AP as well. 

This worked until I switched providers and I couldn't get it to work again. I'm not sure what changed. 

Thank you

[pinky_ruckus]

Hello @chef_boy_r_G ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @chef_boy_r_G ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community