- I am not able to consistently use the unleash app sometimes I can get into the app and view my issues and most of the day it says: “Unable to reach unleashed network remotely. Ensure this unleashed network has internet connection and remote management is enabled.” (I am logging in from my normal device no changes to users)
- Internet is dropping from “all” devices using with any of the Ruckus access points. (Honeywell thermostat gives me notifications every 15mintues that the device is not connected to the internet)
- I can log onto my computer to see the unleashed network information and it appears everything is connected, and the software is update. I have not made any changes since purchasing my Lennar home. Internet company came out checked everything on 1/7/2023 and ran test and the internet is working fine for their end.
I clicked on trouble shooting and I picked the honey well device, it originally received “Reason: (code 6) Received class2 frame from non-auth STA” and then continued to try and trouble shoot is continues to ask me if I want to extend trouble shooting for the past 30 minutes. I am not familiar with Ruckus troubleshooting and need help figuring out what is wrong. I am not able to work using the internet due to this issue and then issue has been going on for weeks.
