Internet connection down in the app

[Darnoni]

Lost internet at home 

my ruckus is connected to a switch providing it power.

the unleashed app shows internet connection is down even though the PWR CTL 2.4 and 5.0 light show solid green on the access point itself .

i am not able to connect to the internet through the access point at this time therefore the entire first level of my house is without internet .

i am able to connect directly to the modem on some devices.

i tried switching cat 4 ports on the back of the modem and also tried switching cat 5 wire.

i removed power from the switch for a minute and non of these trouble shooting attempts have resolved the issue .

Can you please assist me to resolve this issue please .

thank you 

David

[Imran_ruckus]

Hi @Darnoni 

Thank you for the response and the update.

As I see your Internet is in the disconnected state on the Unleashed dashboard. (Please refer to the below screenshot)

I would suggest checking your Internet connectivity or cable connectivity between the devices.

If that is good. Please try to factory reset your Access Point following the guide shared in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Darnoni]

Thank you 

I’ll try doing the reset 

could you please share how to configure the AP after the reset 

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Thank you for the response and the update.

Please refer to the same factory reset guide which includes the configuration part as well.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Darnoni]

Hi Imran

i swapped out the modem router with the cable company and purchased a second R510 for my home.

i purchased a used one from a friend of mine in the community that doesn’t want to use his anymore.

I would like to set change my modem router to modem only mode. And the. Have one R510 upstairs and one down stairs.

could you please help me with setting that up?

thank you 

David

[Imran_ruckus]

Hi @Darnoni 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies, you cannot use only Modem to connect to the RUCKUS ICX-7150-C12P Switch. The connection must be from a Router or Modem-Router combo device. Since Router does the work of assigning DHCP IP Address.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.