Interne lt stopped working through icx7150-c12p

[Pantheratl44]

Internet router works fine and r510 units are all able to power up. I unplugged and plugged in the device a few times but devices won’t reconnect. 510 is solid green on control unit but flashing green on power

[Imran_ruckus]

Hi @Pantheratl44 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
 

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Pantheratl44]

I am able to confirm that there was no power loss prior to the incident occurring. I am also able to confirm that connectivity is still intact from the ISP. The lights are all green. I wanted to also show video from the AP devices, but I am having trouble getting the video to a JPEG format from my phone. All of the AP have the CTL solid green and the Power light flashing green, about a blink every second or so.  

[Imran_ruckus]

Hi  @Pantheratl44 

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ssolipuram99]

Hi - I am having similar issue with my Ruckus icx 7150-c12p. We had a power outage for a min in our area. I tried rebooting the switch few times and also tried connecting WAP to different ports without luck. looks like only one port might be working where I have MY q device installed.