ICX 7150-C12P power failure

[Paul1]

ICX 7150-C12P power failure. Single flash of lights when plugged in, no response after. Tested outlet, power cable, multiple reset and hard reset. No success. No recent power issues at the wall, all other equipment in cabinet tested without problems. I submitted on the support portal Case ID: 02295915 but they said I need to post here.  Requesting RMA on this device. I followed similar advice of support on this forum as well as online instructions from Ruckus and a few community videos of troubleshooting/reset/power cycle/etc..

[Sgatjens]

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well. 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.
2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.