Incorrect WiFi login

[Prairie]

We just moved in and turns out the original homeowners were not able to set up the ruckus ICX 7150 C12P.

We have wifi issues and hope to set this up then bear with it. We plug it in and the unit lights up but the wifi user and password that pops up are incorrect. Additionally the remote access point doesn't light up when plugged into the switch. 

Please help. 

[Imran_ruckus]

Hi @Prairie 

Greetings!!!

Thank you for the response and the information you shared.

There are all amber lights flashing on the switch, meaning the Switch is unable to boot up by resetting it with a paper clip.

So, as reset did not work, we have to proceed with the software recovery process to the Switch as described in my previous post.

Please perform the software recovery to the Switch and let me know if you are getting any errors or are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.