Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared,
As per the case description, I could understand that you are trying a software recovery of the Switch which is stuck in boot mode. And getting the ping is not alive error.
Could you please let me know if you have configured your computer IP address manually and TFTP Server as described in the Software recovery guide? (please refer to the screenshot below). If configured as per the guide, please share the screenshot of the same.
Please let me know if you are getting the same error or are stuck at any point in the software recovery process.
Thank you again for your patience.
RUCKUS Lennar Home Community.