ICX7150 not working after power outage

[rlights2732]

Hello,

There were two rapid power outages 2 days ago and it knocked out my ICX7150. Upon reboot, it is no longer sending power over Ethernet. I tried rebooting multiple times and still nothing. There are green lights flashing but it isn't working. This same thing happened to me 1 year ago and ruckus support had to send me a new ICX7150. Support told me that this system had an issue when there are power outages. Is there anything that can be done about this?

[Imran_ruckus]

Hi @rlights2732 

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone, email, or remote session. We will be exclusively supporting customers via this community forum support model only.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the steps. Please follow the guides and steps, and let me know if you are stuck at any point. We are happy to help you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.