ICX7150 Switch routing code issue, slow and intermittent internet

[asaad1972]

Hi,

I have issues with my Ruckus network. I had a power down issue and Cox issues. Now my Cox network works fine but my Ruckus network has many issues. Internet is very slow or not working at all. My Unleashed app is showing ICX7150-C12-Router and "connecting (discovery)" with red font.

I read many other forums that all point to the routing code issue. I tried to connect with a Putty command line to my switch but the CLI doesn't accept the commands listed on other forums, such as "show flash", "copy flash flash secondary", "boot system flash secondary yes". I am attaching a screenshot of my Putty CLI window.

I see 3 IP addresses for Ruckus Wireless since I have one switch and two APs. One IP doesn't connect while the second doesn't accept the "enable" command. The third one is the one that I am showing the screenshot from above.

I also tried to connect to the switch with a USB cable but I couldn't find instructions to connect with the serial interface.

Please advise on how to reconfigure the switch out of this Routing mode. 

Thanks

Ashraf

[Imran_ruckus]

Hi @asaad1972 

Greetings!!!
Thank you for the response and the update.

Great! Good to know that the SPR issue is now resolved.

To address the speed issues, please unplug the R510 Access Points and ISP Router's cable from the current ports and plug them to any other ports 1 through 12 (Refer to the below screenshot) on the RUCKUS ICX-7150-C12P Switch. Then check the speeds.

Please try these steps and let me know if the issue is resolved or if you have any further questions.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[asaad1972]

Hi Imran,

I unplugged all cable and re-plugged only the ISP and APs cables on different slots. I still get slow ~80Mbps wifi speed from the AP's.

Thanks

Ashraf

[Imran_ruckus]

Hi @asaad1972 

Thank you for your response and the information provided.

We may need to review the configuration of the Access Points (AP) via the Unleashed system.

Please follow the instructions below and provide the requested details:

1. Log in to your Unleashed system using a laptop web browser, either via the Master AP IP Address or https://unleashed.ruckuswireless.com/

2. Take separate screenshots for each Access Point, similar to the example provided below to check the AP port speed.

3. Additionally, perform a SpeedFlex test to measure the speeds between the Master and Member Access Points. Refer to the screenshot below for the SpeedFlex process.

Please provide the requested screenshots and test results at your earliest convenience.

Thank you again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[asaad1972]

Hi Imran,

Here are the screenshots.

Thanks

Ashraf

[Imran_ruckus]

Hi @asaad1972 

Greetings!

Thank you for your response and the information you provided.

Based on the screenshot output, everything appears to be normal. To further troubleshoot, please create a new WLAN/SSID and try. We suggest configure a separate 5GHz and 2.4G radio network on your Unleashed Access Point to minimize any potential wireless interference with the each radios.

For guidance on creating a new WLAN/SSID, please refer to the following resources:

- Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

-Video Tutorial: https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know and If you have any questions or need further assistance, please let me know.

Thank you again for your patience.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community