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ICX7150-C12P won't boot - DRAM: Validate Shmoo parameters stored in flash ..... failed!

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ronsonc
New Contributor

‎02-22-2024 11:55 AM

Connected switch via RJ45 Console Cable.  I get the following output when turning it on.

Things I've Tried:

- Powering on holding w/ paper clip in reset button for 3 seconds (or until all amber lights turn on)
- Tried to power on and off a few times, but can not get to boot to boot monitor, always schmoo failedPXL_20240222_195207957.jpg

 

```

Ruckus Networks Bootloader: 10.1.26T225 (Nov 29 2022 - 04:43:18 -0800)

 

Booted from partition 1

DRAM:  Validate Shmoo parameters stored in flash ..... failed!

R04. Configure reference voltage

R08. ZQ calibration

 

 

***** Interface.......:   0

 **** VDL step size...:  10.593 ps

 **** UI size.........:  59.000 steps

 **** Shmoo type......: RD_EN

  *** UI shift........: Off or N/A

  *** Calib mode......: 2D Byte-wise

  *** Plot mode.......: 2D Byte-wise

   ** Byte............: 000

    * Center X........: 000

    * Center Y........: 000

      000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000001111111111111111111 111111111111111111111111111111111111111111111111111111111 111111111111111111111222222222222222222222222222222222222

      000000000011111111112222222222333333333344444444445555555555 6666666667777777777888888888899999999990000000000111111111 222222222233333333334444444444555555555666666666677777777 788888888889999999999000000000011111111112222222222333333

      012345678901234567890123456789012345678901234567890123456789 1234567890123456789012345678901234567890123456789012345678 012345678901234567890123456789023456789012345678901234567 901234567890123456789012345678901234567890123456789012345

 

***** Interface.......:   0

 **** VDL step size...:  10.593 ps

 **** UI size.........:  59.000 steps

 **** Shmoo type......: RD_EN

  *** UI shift........: Off or N/A

  *** Calib mode......: 2D Byte-wise

  *** Plot mode.......: 2D Byte-wise

   ** Byte............: 001

    * Center X........: 000

    * Center Y........: 000

      000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000001111111111111111111 111111111111111111111111111111111111111111111111111111111 111111111111111111111222222222222222222222222222222222222

      000000000011111111112222222222333333333344444444445555555555 6666666667777777777888888888899999999990000000000111111111 222222222233333333334444444444555555555666666666677777777 788888888889999999999000000000011111111112222222222333333

      012345678901234567890123456789012345678901234567890123456789 1234567890123456789012345678901234567890123456789012345678 012345678901234567890123456789023456789012345678901234567 901234567890123456789012345678901234567890123456789012345

 

 

 

***** Interface.......:   0

 **** VDL step size...:  10.683 ps

 **** UI size.........:  58.500 steps

 **** Shmoo type......: RD_EXTENDED

  *** UI shift........: Off or N/A

  *** Calib mode......: 2D Byte-wise

  *** Plot mode.......: 2D Byte-wise

   ** Byte............: 000

    * Center X........: 000

    * Center Y........: 000

      00000000000000000000000000000000000000000000000000000000000 0000000000000

      00000000001111111111222222222233333333334444444444555555555 6666666666777

      01234567890123456789012345678901234567890123456789012345678 0123456789012

 

***** Interface.......:   0

 **** VDL step size...:  10.683 ps

 **** UI size.........:  58.500 steps

 **** Shmoo type......: RD_EXTENDED

  *** UI shift........: Off or N/A

  *** Calib mode......: 2D Byte-wise

  *** Plot mode.......: 2D Byte-wise

   ** Byte............: 001

    * Center X........: 000

    * Center Y........: 000

      00000000000000000000000000000000000000000000000000000000000 0000000000000

      00000000001111111111222222222233333333334444444444555555555 6666666666777

      01234567890123456789012345678901234567890123456789012345678 0123456789012

***** Interface.......:   0

 **** VDL step size...:  10.683 ps

 **** UI size.........:  58.500 steps

 **** Shmoo type......: WR_EXTENDED

  *** UI shift........: Off or N/A

  *** Calib mode......: 1D Byte-wise

  *** Plot mode.......: 1D Bit-wise

      00000000000000000000000000000000000000000000000000000000000 0000000000000

      00000000001111111111222222222233333333334444444444555555555 6666666666777

      01234567890123456789012345678901234567890123456789012345678 0123456789012

 

***** Interface.......:   0

 **** VDL step size...:  10.593 ps

 **** UI size.........:  59.000 steps

 **** Shmoo type......: ADDR_EXTENDED

  *** UI shift........: Off or N/A

  *** Calib mode......: 1D Word-wise

  *** Plot mode.......: 1D Word-wise

      000000000000000000000000000000000000000000000000000000000000 0000000000000000000000000000000000000001111111111111111111 111111111111111111111111111

      000000000011111111112222222222333333333344444444445555555555 6666666667777777777888888888899999999990000000000111111111 222222222233333333334444444

      012345678901234567890123456789012345678901234567890123456789 1234567890123456789012345678901234567890123456789012345678 012345678901234567890123456

 ***** Interface.......:   0

 **** Shmoo type......: CTRL_EXTENDED

  *** Quick Shmoo.....: On

  *** Plot............: Off

  *** Copying.........: VDL_STEP

   ** From............: AD00 - AD09

   ** To..............: AD10 - WE_N

```

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Imran_ruckus
Moderator
Moderator
In response to ronsonc

‎02-23-2024 08:17 AM

Hi @ronsonc 

Thank you for the response and sharing the requested information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again and we appreciate your patience.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Imran_ruckus
Moderator
Moderator

‎02-22-2024 12:28 PM

Hi @ronsonc 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

I see from the screenshot you shared, that you have used incorrect software recovery cabled connections.

Have you tried to reset the Switch using a paper clip multiple times? If not, please perform the same multiple times as described in the below RUCKUS Lennar Knowledge base guide.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

If the reset doesn’t work, please perform the software recovery of the Switch as described in the same guide using the correct cable connections.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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ronsonc
New Contributor
In response to Imran_ruckus

‎02-22-2024 12:39 PM

I have pressed the preset button many many times 😞 

I also cannot do the software recovery because there is never an option to go to boot> (even if i bash the b button constantly when it is powered and/or when i hit the reset button)

Let me know if there are any other steps you would like me to try

 

In the above picture, the black cable is a RJ45 to USB-A console cable.  That is how i get the console output.  I've also tried it with a USB-C to USB-C cable and it gives me the same console output 😞

Each time, the console will say

Ruckus Networks Bootloader: 10.1.26T225 (Nov 29 2022 - 04:43:18 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... failed!
R04. Configure reference voltage
R08. ZQ calibration

 

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Imran_ruckus
Moderator
Moderator
In response to ronsonc

‎02-22-2024 12:58 PM

Hi @ronsonc 

Thank you for the response and the detailed information you shared.

Please try to use an ethernet cable (both ends RJ45 plugs) and USB to type C cable together for software recovery as described in steps 2 & 3 in the guide link.

Please check and let me know if you have any queries in this regard.

Thank you again for your understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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ronsonc
New Contributor
In response to Imran_ruckus

‎02-22-2024 01:13 PM

Hi Imran,

 

I cannot do the software recovery because I am never able to get to the boot prompt.

Referring to my first post, that is all I get in the console by using

  1. USB-C to USB-C cable to my laptop
  2. RJ45 to RJ45 cable to my laptop
  3. Connecting using PuTTY to COM10
  4. I get the output shown in the first message i posted everytime

ronsonc_0-1708636245330.png

ronsonc_1-1708636292369.png

ronsonc_2-1708636380464.png

The background is a screen cap from the youtube video you linked to  and i do not get that boot prompt.  I kept pressing b and nothing happens

 

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