ICX7150-C12P Ports appear to be failing - RMA

[Spike]

I have an ICX7150-12CP with multiple ports that appear to be failing.  I have a R510 that was plugged into port 1/1/12 and showing a connection speed of only 10Mbps.   When the R510 was removed from ceiling and plugged directly into port 1/1/12 with a known good cable, connection speed would only show 10Mbps and would not connect.   Switch was power cycled and same behavior.  The R510 was moved to port 1/1/3 with same cable and the unit connected normally at 1Gbps. Configuration verified and no speed specific settings on the port.  Please provide RMA of switch.

[Imran_ruckus]

Hi @Spike 

Greetings!!! 

Thank you for the update.

Could you please confirm the current issue with the switch and the port speed negotiation by sharing the output of the show interfaces brief command?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Spike]

See below:

SSH@ICX7150-C12 Switch#sh int brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Down None None None None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Up Forward Full 10M None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f

[Imran_ruckus]

Hi @Spike 

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch has some defective ports and we tried all the required troubleshooting steps. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Spike 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support