ICX7150-C12P-2X1G not Powering up at all

[Gaurav]

I have a Lennar home which has ICX7150-C12P-2X1G.  My switch is not powering up. I tried clicking the "status" button and nothing shows up. Upon reading on this forum, I understand that there are other users who had similar issue and these devices have lifetime warranty. 

Can someone please assist me with this issue? 

[Imran_ruckus]

Hello @Gaurav 

Thank you for your prompt response.

Could you kindly shoot a video similar to the EXAMPLE Video provided in the link? In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.
2. Simultaneously, display the light status on the switch.

Thank you once again for your cooperation and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Gaurav]

Hi Imran,

I have tried to replicate exactly like the example and have uploaded video here: https://drive.google.com/file/d/10ZghpKy3S66TXooHhnO5OCcSWQ3m8Sxe/view?usp=drive_link

Can you please confirm if this one is okay, otherwise, I will try to shoot another one.

Thank you,

Gaurav Kumbhat

[Imran_ruckus · Accepted solution]

Hi @Gaurav 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.