ICX7150-C12 Switch - POE Fatal

[DanielSBourdeau]

My two access points recently lost power.  After downloading Putty and viewing the active logs, I saw this error message repeating over and over:

"PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power."

AS this does not look like a software issue, I have not updated to the most recent software package.  Any suggestions?  Would this be covered by a hardware warranty?

Thanks, 

Dan

[Yarenis · Accepted solution]

Hi @DanielSBourdeau 

Please perform an upgrade to the code 08095g UFI, if case you are having issue performing the upgrade please, share the screenshot of the failure while you are connected through putty, let me add the Upgrade guide for TFTP or USB.

To disable the logs for the PoE error, run the next commands.

deviceenable

deviceconfigure terminal

device(config)# no logging on

Note: if you are in an old code, try the next

deviceenable

deviceconfigure terminal

device(config)#no logging console

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[Yarenis · Accepted solution]

Hi @DanielSBourdeau 

Please perform an upgrade to the code 08095g UFI, if case you are having issue performing the upgrade please, share the screenshot of the failure while you are connected through putty, let me add the Upgrade guide for TFTP or USB.

To disable the logs for the PoE error, run the next commands.

deviceenable

deviceconfigure terminal

device(config)# no logging on

Note: if you are in an old code, try the next

deviceenable

deviceconfigure terminal

device(config)#no logging console

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[DanielSBourdeau]

The switch has been upgraded to the most recent firmware.  It does seem like PoE is working again. However, now the access points don't seem to be configured in a way that works with the switch.  They are powered and broadcasting a WiFi signal but they do not actually provide access to the internet.  Thoughts?

[Vásquez_Fer · Accepted solution]

Hi @DanielSBourdeau 

Make sure that the cables are setup correctly : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Factory reset the access point and reconfigure it if necessary.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Best  Regards 

Fernando Vasquez 

[DanielSBourdeau]

I did figure this out last night.  My cables were not setup correctly.  Thank you both for your help, everything seems to be working well!