ICX7150-12 reset issue

[todd_fulcher]

Hello all, I'm pretty new to these Ruckus devices. We bought a Lennar home last year and it has an ICX7150-12 with four R320 access points. It's worked fine up until now, but this week, we had a power outage while I was out of town and my wife kept complaining that the wifi wasn't working. I got back and found that my computer (hard wired to the switch) works fine, and if I connect my laptop to the AT&T router's wifi, that works great. However, if I connect to the Unleashed network, I get no internet. If I unplug the switch and let it reboot, or unplug the four access points and let them reboot, then my Internet is restored a few minutes later on the Unleashed network. (I force my phone to use this network by turning off my T-Mobile data connection and ensuring I'm on "unleashed" as my SSID).  However, after some period of time, the Unleashed network again loses it's connection. 

Lennar provided us with ZERO information about how to configure these things. What I want to do is factory reset everything and start over so that I can get the switch on a proper management IP and I can configure login name and password for the device. However, I've been going through the steps in the RUCKUS ICX 7150 Switch Hardware Installation Guide, and I'm just having no luck.

I have terminal access to the device. I restart it and press "b" to access the boot monitor mode.  I then enter "no password", press Enter, and then type "boot" as instructed. That all seems to work. However, after it finishes booting, it prompts me for a username. I've tried "root" and "Super" and "super" but no matter what I enter, I'm still prompted for a password, and just leaving it blank always results in a login failure.

So, I then tried factory resetting the device. I unplug the power, then stick a pin in the reset port and power it back on. I wait until the lights start flashing amber and then release it. (I've released it immediately after they start flashing amber and also after about 20 seconds of them flashing amber).  Again, it restarts, but when it gets back to the login prompt, I cannot log in and I'm not prompted to set a password or anything. It's like it just keeps reading the configuration it already had stored, and I cannot figure out how to successfully reset the device. 

Any help would be most appreciated. I know this system is really expensive and don't want to have to toss it and start with another product if I can help it. 

[todd_fulcher]

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Installed packages are up to date
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=XX:XX:XX:XX:XX:XX? 
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=172.21.27.105:172.21.7.249::255.255.0.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019
Uboot and FI booted from different partitions, Uboot: Primary, FI: Secondary
Auto correcting the cross boot combination... going for auto reboot now
Auto Sampling : enabled
Min Time : 250
CPU Sampling d[ 66.890214] [BrcdSoftlockup]: root e501cd80 is not a valid rb_tree
isabled.
Stopping health monitor daemon...
Stopped health monitor daemon
Stopping system statistics daemon...
Stopped systatsd.
dhcpd executable file is not present.
Saving the configuration and license files...
Backup is fine
The system is going down NOW!
Sent SIGTERM to all processes
[ 68.599978] [BrcdSoftlockup]: sim_softwatchdog thread is detached on core=0
Sent SIGKILL to all processes
Requesting system reboot
[ 70.480341] reboot: Restarting system
[ 70.524238] Asserting GHPIO[7] reset sequence from Kernel ...

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fa14
Data Size: 2401258 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: ac67d750
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Ruckus Linux MN VER=08.0.90d
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x7024fa14
Data Size: 2401258 Bytes = 2.3 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: ac67d750
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704a07b4
Data Size: 27682307 Bytes = 26.4 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 011bd5e3
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x7049e55c
Data Size: 8607 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: 6fc9a37b
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x7049e55c to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...
booting with 4.4 kernel
NAND Type: Micron NAND 2GiB (x 1)
PLATFORM MN
dd cmd: UBI
Config partition mounted
Resource partition is mounted!!
Processing packages from secondary partition
Installed packages are up to date
dhcpd executable file is not present.
Starting up system statistics daemon...
Starting systatsd done
Starting up health monitor daemon...
Log Level 7: Daemonized systatsd
Systatsd Logging Env is not set, initializing loglevel to: 7
Setting connection to systemlogger
Starting hmond done
Hmond Logging Env is not set, initializing loglelvel to: I
Setting connection to systemlogger
Backup is fine
Kernel crashdump is disabled.
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting TPM Infra
Group tss and User tss created
kernel.hostname = localhost
hostname set to localhost
Starting TCSD Daemon
TCSD Up and Running
Enabling time stamp.
Starting the FastIron.
USER=root
boot_partition=sec_partition
HOME=/
GCOV_PREFIX=/fast_iron
ethaddr=c0:c5:20:a6:ec:14?
TERM=vt102
PATH=/sbin:/usr/sbin:/bin:/usr/bin
crashkernel=64M@0x70000000
ip=172.21.27.105:172.21.7.249::255.255.0.0:MN:eth0:off
SHELL=/bin/sh
PWD=/
i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2
i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPR08090d from Sec Built on (UTC): Mon Sep 23 07:08:29 2019
Enabling Console Logging
Hotplugger Daemon Initialized ..
External USB disk is not mounted or plugged in.
set_board_level: gi_board_type = 116[ 65.838916] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0bc0000-0xb0c00000
[ 66.083964] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8bc0000-0xb0bc0000
DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:136 ToR init
SOC unit 0 attached to PCI device BCM56160_B0
Firmware version from File: 2.1.1
Pre Parsing Config Data ...

Done with Pre-allocating nexthop id's for Unicast & Openflow
Warning: This operation would close all existing SSH connection.
Parsing Config Data ...
Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.
Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.
Invalid input ->address 192.168.1.210 255.255.255.0 dynamic
Type ? for a list
Invalid input ->default-gateway 192.168.1.254 dynamic
Type ? for a list

Going to sleep forever...

Successfully notified stack role 'none' to hmond

System initialization completed...console going online.
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d
(32539748 bytes) from Secondary SPR08090d.bin (UFI)
SW: Version 08.0.90dT213
Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3217----
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 9 second(s)
The system started at 00:03:31 GMT+00 Sat Jan 01 2000

The system : started=cold start

Press Enter key to login

Creating certificate, please wait...

SSL Client Certificate is successfully created

Press Enter key to login

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/1.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/3.
PoE: Power enabled on port 1/1/4.
TFTP session timed out

[Vásquez_Fer · Accepted solution]

Hi @todd_fulcher 

Hope you are doing well

Your issue is quite simple to solve.

This is due to after the blackout your (Ruckus switch) began to run routing. We can know it with this indication SPR08090d that R it means Routing code , basically we have to change the code to switching back.

I will leave you a list of default credentials to access to the switch , also try the same credentials that you use to access to the unleashed dashboard

Default credentials for Lennar Homes
User: admin Password: Lennar
User: admin Password: Ruckus!
user: super Password: sp-admin
User: admin Password: password
User: admin Password: admin
User: admin Password: sp-admin
User: admin Password: Ruckus1
User: admin Password: ruckus

Also I will leave a password recovery video:

https://www.youtube.com/watch?v=XJS28DWbHM4

Another option will be in the OS mode to try to force the device to boot up from the primary image

OS>reset 1

Boot from 0->reload, 1->primary, 2->secondary

If you can have access to the switch you can run the following commands in oder to prevent this issue in the future

ICX7150-24P Router>ena
ICX7150-24P Router#show flash

Most of the Lennar homes has the switching code in the primary image (SPS08090d) with the following command we are going to remove the routing code image in to the secondary in order to avoid this issue if there is any power outage in the future

ICX7150-24P Router#copy flash flash secondary

I hope this can be helpful!!

[todd_fulcher]

You are a genius. This worked perfectly and I've been on the Ruckus connection all afternoon without any issues.  

Now if I could just get my Unleashed app to connect to my switch I'd be a happy camper.  The app always just says "Connecting (discovery)" for that device.

I finally got all my APs labeled so I know which one is on which floor and which port they're plugged into. Seems like Lennar should have done all this before just handing it all over to us. 

[sudhirblgupta]

Hi Todd, 

I am new to lennar home & unable to access the APs. can you please help me to access the switch & APs. I don’t know in which port I should connect my laptop to access the switch.