ICX 7150 not powering up

[Debkovach]

Our ICX is not powering up. We have plugged it into multiple outlets and the lights flash amber and then shut off.  We have tried everything.  

[Debkovach]

I have uploaded 3 photos

[Debkovach]

We disconnected the power cord and tried another one. No change.

We tried plugging into different working outlets and no change.

We used a paperclip and held the reset button down, waited for lights to flash released the reset button and no change.

[Imran_ruckus]

Hi @Debkovach 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Debkovach]

I have submitted a chat with the link as you requested.  I hope to hear soon of when we will get the replacement.

[Imran_ruckus]

Hi @Debkovach 

Thank you for the update.

Please chat on the same link if you have any queries with regard to your new Switch shipment.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS

Thank you again. 

Best regards,

Imran Sanadi