CommScope RUCKUS Community Forums

RMontes925 · ‎06-11-2024

This is the 2nd time this has happened to me, this time worse than the last. Unable to reset my Switch. After following suggestions on the forum, I reset my broadband connection, reset my router, and multiple times tried to reset the Switch itself using the paper clip method. Lights flash amber and then stay black. Same thing happened last year around the same time, effectively leaving me without internet (no internet = very angry toddlers). Based on previous conversations with other Lennar owners, I should be able to RMA the device and start over. Considering this has happened more than once, I think I'd rather have my money BACK and go with a new system that doesn't require an advanced degree in computer sciences every time I have a power surge (I think my AC turning on in a nearly new house set it off). Here's the Google Drive link with pictures and videos of the issue.

Please advise on how to make this return/exchange as quick as possible as my partner and I both work from home and the whole point of the Ruckus was to prevent dead zones for our wifi... like those I experience in my office.

RMontes925 · ‎06-14-2024

Power supply video

Per your request, I have attached another video showing the Ruckus connected to a working power supply and still not working. I would like it replaced as soon as you can. Thanks in advance .

pinky_ruckus · ‎06-17-2024

Hello @RMontes925 ,

Greetings!

Thank you for the response and sharing the video.

From the video that was shared, the light status of the Switch is not clearly visible.

Could you please share the video showing the light status of the switch while plugged into the power outlet?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

RMontes925 · ‎06-17-2024

Can you please share exactly what you need to see? I rewatched the video and could clearly tell the lights were not lit. How can I better show this?

pinky_ruckus · ‎06-17-2024

Hi @RMontes925 ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, all lights are off. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.