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ICX 7150 Switch in Boot Mode after power outage

lightsout
New Contributor

Similar to past and recent posts, after a power outage, the switch has a steady green light for power and steady amber light for system, no power to the 3 Ruckus AP. 

I followed previous solutions to hard reset (using a pin) and if no image to boot to try to load one. Unfortunately, while I was able to communicate a few times,  result was that it was "not alive" - similar to this post: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Switch-in-boot-mode-after-po...

I tried it again today and it appears to be worse - see below. It seems to stay on the last "Releas321t>23" for a very long time (at least 10 minutes) until I hit enter and it gives me the ▒▒. It does not allow any commands and continues to repeat ▒▒ and delete itself before starting again. Same thing happens when we tried to reset again.

Please advise of next steps. 

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1 DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>23:08OK
Unknown command '23:08OK' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ICX7150-12 (POE), PVT1
Unknown command 'ICX7150-12' - try 'help'
ICX7150-Boot>
ICX7150-Boot>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>S YS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0 x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t> 23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>IC X7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE) , PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS C PLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 R eleas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:0 8Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX715 0-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PV T1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Relea s321t>23:08Ott>tt>ICX7150-12 (POE), PVT1tt>SYS CPLD VER: 0x4 Releas321t>23<INTERRUPT>
ICX7150-Boot>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
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:t▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒t>
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Additional Attempt:

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
ICX7150-Boot>23:08OK
Unknown command '23:08OK' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ICX7150-12 (POE), PVT1
Unknown command 'ICX7150-12' - try 'help'
ICX7150-Boot>
ICX7150-Boot ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒ ▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒▒

7 REPLIES 7

Hi lightscout

Greetings of the day!!!

Thank you for sharing the information.

Based on the troubleshooting done, and we confirm after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

Imran_ruckus_0-1677599166426.png

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

 

Best regards,

Imran Sanadi

Lennar Home Community.

Hi Imran, 

Good morning! I hope its not as cold and rainy where you are at as it is here. 

Thank you again for your very quick replies and attention to the issues on this board. 

I went ahead and chatted with the Fetch to get the RMA process going. 

Thanks again for your help!

Hi lightsout

Thank you for the response.

Great!!!

Good to know that the RMA process is in progress. Hope the issue will be fixed after replacing Switch with a new one.

We appreciate your time and patience on this case.

Have a great day and week ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

 

Best regards,

Imran Sanadi

Lennar Home Community.