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You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

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ICX 7150 Switch Died. Will not power.

SPatel7786
New Contributor

‎01-06-2026 07:52 PM - edited ‎01-06-2026 07:57 PM

Hello team,

Like others on this forum, my ICX 7150 suddenly stopped working. I have checked with a known good working cable and there is no light status at all unplugging the switch in and out. I have followed the steps and the video on how to reset the switch 10 to 15 times as suggested without any luck. I have a feeling I have a dead power supply based on others that were facing similar issues. How can I go about getting this fixed? I have contacted the support site and they have told me that they will no longer help learn our customers via phone or email and they pointed me to this form for Assistance.
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Imran_ruckus
Community Manager
Community Manager
In response to SPatel7786

‎01-07-2026 06:33 AM

Hi @SPatel7786 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions. You will receive further notification from the RMA case. 

Thank you once again for your patience.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

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