ICX 7150 Ruckus Switch Replacement

[Clement]

Hello, I have a ICX 7150 that has not been working, I have followed all console connection settings to hit a "failed ping" message...I was wondering what else could I possibly do, or what pictures/proof do I need to provide for a replacement device.

This community has helped me tremendously with all the possible troubleshooting steps, the techs are responsive and this forum is extremely valuable...however I have hit a brick wall.

Thank you in advance

[Clement]

Hello again Imran,

So, I performed the reset 17 times and on the 5th time the lights flashed like 2 seconds earlier than usual.  Other than that, the blinking amber continues.  So, I started the software update yet again and have hit a brick wall when it comes to ping testing the connectivity to my network IP.  The network IP is "not alive".

[Imran_ruckus]

Hi @Clement 

Greetings!!!

Thank you for the response and the update,

Could you please share a screenshot of the error with setenv commands and please share a picture showing the software recovery cable connections between the Switch and the laptop?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Clement]

Hello again Imran here is the screenshot with the error that I had saying that the IP is not alive on "COM3 - PuTTY"

Not alive

Also, here is a screenshot of COM3 being used for my connection thru device manager

COM3

Here is the current set up I have....after multiple attempts I  also tried to connect both ethernet cable (both ends RJ45 plugs) and USB to type C cable both together.

setupNo luck unfortunately.

[Imran_ruckus]

Hi  @Clement 

Greetings!!!

Thank you for the detailed information you shared,

As you are getting a "host 192.168.0.3 is not alive" error,

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration.

Please share a screenshot of an error (if any) or if you are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Clement]

Hello Imran,
Firewall turned off and restarted PuTTY, but still the same message: