ICX-7150-C12p not powering on

[Rktx]

ICX-7150-C12p installed in new Lennar home in late 2018. Today (7/23/2023) the switch stoped working. There are no lights showing anywhere on the switch. I have tried to reset the switch and changed plugs and the lights for the ports are still not lighting up. S/N FEK3205P0MA.

[Imran_ruckus · Accepted solution]

Hi @Rktx 

Greetings of the day!!!

Thank you for sharing the VIDEO and PICTURES of the Switch.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up as we saw in the VIDEO and PICTURES, and when plugged in, it flashes an amber light and then goes dark. And you confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.