ICX-7150-C12P

[WaveWarden]

Hi all,

Similar to another recent report I saw here.

For the last 2 months, our Ruckus has been having problems. It started by going offline and I could reset it and it would come back online,  for the last 2 weeks, the Ruckus no longer powers the AP, hardwired Ring Doorbell, Smart Hub, or Kevo lock. When I reset the Ruckus the AP lights will come on briefly 1-12 minutes, but then it loses power and everything that just started working stops working again.  I’ve tried rebooting it, plugging it into different working outlets, but nothing works. We haven’t had any power outages or surges in the house nor in the area.

This unit came with our Lennar home, purchased in 2018, and it’s been working fine until 2 months ago.

[Imran_ruckus]

Hi @WaveWarden 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[WaveWarden]

I have performed the steps. It said on for admin state. I still have no lights on my access points. That was not the issue. 

[Imran_ruckus]

Hi @WaveWarden 

Greetings!

Thank you for your response and the update.

As this case has been closed, please create a new post for any further assistance. You may include the link to this post in your new submission for reference.

We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @WaveWarden 

Greetings!

Thank you for your response and the update.

As this case has been closed, please create a new post for any further assistance. You may include the link to this post in your new submission for reference.

We appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support