ICX 7150-C12P will not stay on -blinks green then powers off

[Caryn740]

I have a Lennar smart home built in 2018. My ICX 7150-C12P will not stay powered on. When I unplug it in the green light blinks once then it immediately powers off. It will not stay on. I have read all of the troubleshooting posts but nothing has resolved my issue. I was told that I need to request an RMA. Please advise how I should proceed. Thank you. 

[Imran_ruckus]

Hi @Caryn740 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Caryn740]

Hello,  

I submitted the video as requested and received an email stating that my case is closed. Can you please provide some clarity on what is going on? This process has been so tedious and confusing. 

Thank you. 

[Caryn740]

Hello,

The unit does not hold power long enough to reboot it. As soon as I plug it in, the green light blinks once then the unit turns off. No power at all.