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ICX 7150-C12P does not power on - amber lights flash once and then nothing

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jsiedlarek
New Contributor

‎11-01-2024 10:59 AM

Hello,

My ICX 7150 stopped working overnight - no power outage or spike - and now no longer powers on properly.  When connecting to known good power source, the status lights flash amber once and then nothing.  I cannot connect via serial either.  I worked through the hard reset procedure many times (like 15x) and still no luck.  Overall, this looks very similar to what other users reported, e.g.:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12P-amber-lights-f...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150/td-p/97948

Any suggestions as to how to proceed?  Thanks!

JP

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1 ACCEPTED SOLUTION

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Imran_ruckus
Moderator
Moderator
In response to jsiedlarek

‎11-04-2024 06:32 AM

Hi @jsiedlarek 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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